Terms and Conditions

1. Purpose and acceptance

These terms govern the submission of accommodation booking requests at Casa do Porco through this website and the relationship between Casa do Porco and the guest. Submitting a booking request implies acceptance of these terms and of the cancellation policy.

2. Bookings and confirmation

A booking request submitted on the website is a proposal by the guest. The booking is concluded only after confirmation by Casa do Porco, sent by email to the address provided.

Casa do Porco may refuse or propose changes to a request, namely in the event of unavailability, manifest pricing error or incomplete data.

3. Prices and taxes

Prices are shown in euros and include VAT at the applicable legal rate and the services indicated at the time of booking. Additional consumption, experiences booked on site and damage caused are charged separately.

4. Payment

Payment may be made by card, where available, or on arrival at check-in. Where applicable, payment on arrival may be guaranteed by presenting a credit card.

5. Check-in and check-out

Check-in is available from 3 p.m. and check-out must take place by 11 a.m. Different times may be agreed in advance, subject to availability.

6. Guest obligations and house rules

The guest undertakes to:

• Present a valid identity document for every guest, adults and minors, under the Portuguese law applicable to the accommodation of guests.
• Respect the maximum capacity of the room and the house rules, including the ban on smoking indoors and respect for other guests and for the property.
• Report any damage caused to the premises immediately.

7. Cancellations and changes

Cancellations and changes are governed by the Cancellation Policy published on this website, which forms an integral part of these terms.

8. Liability

Casa do Porco is not liable for valuables left on the premises without being deposited in a safe, nor for interruptions of services beyond its control, such as power or telecommunications failures or extreme weather conditions.

9. Complaints, governing law and jurisdiction

Consumers may file a complaint through the Electronic Complaints Book and turn to the territorially competent consumer alternative dispute resolution entities.

These terms are governed by Portuguese law, without prejudice to any mandatory consumer protection rights applicable to you.